Sun.Nov 26, 2023

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Drive hyper-personalized customer experiences with Amazon Personalize and generative AI

AWS Machine Learning

Today, we are excited to announce three launches that will help you enhance personalized customer experiences using Amazon Personalize and generative AI. Whether you’re looking for a managed solution or build your own, you can use these new capabilities to power your journey. Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users.

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5 Value-Adding Conversation Intelligence Use Cases for Contact Centers

MiaRec

CX Today | MiaRec Tatiana Polyakova, COO of MiaRec , joins Charlie Mitchell of CX Today for the CX Today discussion to talk about five contact center use cases for conversational intelligence solutions. These are: Use Case 1 – Capturing the true voice of the customer Use Case 2 – Monitoring customer AND agent sentiment Use Case 3 – Uncovering the root causes of customer issues Use Case 4 – Automating quality management processes Use Case 5 – Redacting sensitive customer data During their in-dept

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Elevate your self-service assistants with new generative AI features in Amazon Lex

AWS Machine Learning

In this post, we talk about how generative AI is changing the conversational AI industry by providing new customer and bot builder experiences, and the new features in Amazon Lex that take advantage of these advances. As the demand for conversational AI continues to grow, developers are seeking ways to enhance their chatbots with human-like interactions and advanced capabilities such as FAQ handling.

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Build brand loyalty by recommending actions to your users with Amazon Personalize Next Best Action

AWS Machine Learning

Amazon Personalize is excited to announce the new Next Best Action ( aws-next-best-action ) recipe to help you determine the best actions to suggest to your individual users that will enable you to increase brand loyalty and conversion. Amazon Personalize is a fully managed machine learning (ML) service that makes it effortless for developers to deliver highly personalized user experiences in real time.

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Guide to Business Writing

Everything you need to know about better business writing in one place. This is a complete guide to business writing — from a clear business writing definition to tips on how to hone your business writing skills.

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Amazon Transcribe announces a new speech foundation model-powered ASR system that expands support to over 100 languages

AWS Machine Learning

Amazon Transcribe is a fully managed automatic speech recognition (ASR) service that makes it straightforward for you to add speech-to-text capabilities to your applications. Today, we are happy to announce a next-generation multi-billion parameter speech foundation model-powered system that expands automatic speech recognition to over 100 languages.

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