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What is Upselling? (And 7 Steps to Becoming an Upselling *Machine*)

Babelforce

JUNE 3, 2021

The increasingly popular blended contact center model is especially effective as it allows agents to handle incoming queries as well as outbound sales. 6 Bring your IVR into the mix…. When it comes to IVR, all contact centers walk a fine line. Because a bad IVR setup can annoy the hell out of customers. Maybe not….

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Upselling Interactive Voice Response Outbound sales Contact Center 52
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TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK)

CrazyCall

AUGUST 8, 2019

That’s why we’ve neatly packed everything into an Ebook that you can download and get back to anytime you want and need. Download Ebook. In the second part of the article we’re going to focus on Outbound call center metrics. Outbound Calls per Day. One of the most basic outbound call center metrics.

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Call Center Metrics Abandon rate Management 52
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