What is Upselling? (And 7 Steps to Becoming an Upselling *Machine*)
Babelforce
JUNE 3, 2021
Customer journey mapping comes in handy because it can reveal the stages in any given journey where opportunity will arise. The increasingly popular blended contact center model is especially effective as it allows agents to handle incoming queries as well as outbound sales. 6 Bring your IVR into the mix….
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