What is Upselling? (And 7 Steps to Becoming an Upselling *Machine*)
Babelforce
JUNE 3, 2021
In the contact center, agents can use this information to spot upsell opportunities; you just need to make sure they can access that data. That’s easy to do – start by integrating your contact center software with your CRM. Bingo… instant sales intelligence! #2 6 Bring your IVR into the mix….
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