CrazyCall

AUGUST 8, 2019

In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Inbound call center metrics: Inbound Call Volume. First Call Resolution. Missed phone calls.

Call Center 52

Call Center Metrics Abandon rate Management 52

Pointillist

JULY 25, 2018

Operational Metrics: First Call Resolution (FCR). Submit Survey. Call Support Center. During onboarding, the data will remain on your Pointillist-hosted SFTP server until the customer success team has created and quality-checked the requisite ingestion script. Customer Effort Score(CES). Churn Rate.

Analytics 93

Analytics Government APIs Metrics 93

Pointillist

JULY 25, 2018

During onboarding, the data will remain on your Pointillist-hosted SFTP server until the customer success team has created and quality-checked the requisite ingestion script. The Types of Events Before getting into details of the structure of event data, it is useful to understand 4 general types of events.

Analytics 43

Analytics Metrics Government Journey mapping 43