Artificial Intelligence: Ready for Primetime in the Contact Center
Avaya
APRIL 10, 2019
She also is a widely recognized expert in the communications field, with specialty areas of VOIP/UC, collaboration, and managed/hosted/cloud communications services. 25% reduction in agent turnover. This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. 45% improvement in customer ratings.
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