JustCall
APRIL 5, 2023
Top Features of JustCall Call queues – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. Speech-enabled IVR – IVR technology allows customers to interact with an automated system with recorded messages to access information.
Enghouse Interactive
SEPTEMBER 20, 2021
In addition, numerous recently launched (or enhanced) Enghouse applications can be combined to create a comprehensive, high-performance, single-source solution including AI Insights, SmartQuality, Call Recording and Quality Management Suite (QMS), Analytics. Find out more.
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Enghouse Interactive
SEPTEMBER 3, 2021
Register Now to attend our launch webinar for a detailed overview and demo of the Enghouse UC solution. As a dedicated, white-label solution, for service providers, system integrators, or value-added resellers looking to enhance their current communications offerings.
Playvox
JUNE 22, 2023
Tracking the volume of customers who select callback options and when they occur helps call center managers with staffing and forecasting in addition to contributing to better customer satisfaction. Calls Handled This measures the number of calls handled overall or by a specific agent or IVR system over a given period of time.
Enghouse Interactive
JULY 27, 2020
In this blog, we’ll cover some of the capabilities that will be explored in the upcoming Enghouse Interactive ‘Seeing is Believing’ demo webinar. UCaaS, such as Microsoft teams will help speed transition into the future – the future of the contact center.
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