Definition eBook First call resolution Interactive Voice Response 
aircall
JULY 7, 2021
Self-service analytics mine data from self-service communication channels, such as FAQs, blogs, and ebooks. As a result, you’re reducing the number of inbound calls you receive for minor, common issues and improving the customer experience at the same time. Call Center Desktop Analytics. Self-Service Analytics.
CrazyCall
AUGUST 8, 2019
In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Inbound call center metrics: Inbound Call Volume. First Call Resolution. Missed phone calls.
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