bold360 Blog

AUGUST 27, 2020

The virus drove a radical shift towards digital channels and remote work that impacted both service employees and their customers. Shifting to Remote Work & Remote Service Delivery. The post How Two Customer Support Teams Tackled Remote Work During a Global Pandemic appeared first on Bold360 Blog.

Customer Support 52

Customer Support Chatbots Transportation Self service 52

ProProfs Blog

NOVEMBER 29, 2019

They’ll even read white papers and live chat statistics to understand the current trends of the customer support industry. These statistics of live chat on the website will help you learn its relevance for your business and how its use can help your support team manage customer expectations. Live Chat Mobility Statistics.

Wait times 135

Wait times Customer Support Transportation Sales 135

Fonolo

APRIL 17, 2019

This certified airline rating system is recognized as an industry benchmark of airline standards in airport and cabin staff services’ onboard products; and business-class lounge offerings. The long, confusing process of rebooking cancelled flights are not flying with Air Canada customers. lana (@Lana1995X) March 22, 2019.

Airlines 78

Airlines Transportation Contact Center Self service 78

CSM Magazine

OCTOBER 12, 2022

Here are 25 ways that technology is revolutionizing the customer experience. One technology that is starting to gain traction in the customer experience space is Augmented Reality. With AR, businesses can transport their customers to another world entirely and give them a truly unique experience. Self-Service.

Technology 52

Technology Customer Experience Journey mapping Chatbots 52

SmartAction

SEPTEMBER 17, 2018

Customers are expecting faster, easier, and better service than ever before, and companies that have risen to meet these expectations have found great success. Ride-sharing companies emerged and became disruptive competitors in the transportation industry mostly because they saved customers a valuable resource – time.

Interactive Voice Response 40

Interactive Voice Response Self service Average Handle Time Transportation 40

Comm100

AUGUST 23, 2018

For example, Uber encourages users in Argentina to contact them on Telegram Messenger for 24-hour customer support. With messaging apps offering free calls using cellular data or WIFI, this channel saves Uber money on phone support, while delivering accessible customer service to its users. Who is doing this right?

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40