Global Response

OCTOBER 27, 2022

Luxury brands leverage inbound contact center services to promote the VIP-level service of buying their brand – both as an inbound sales call center and customer support. Creating an Omnichannel Experience for Your Customers – Outsourcing extends your current capabilities so that you can offer a truly omnichannel.

Call Center 62

Call Center Inbound sales Automotive Upselling 62

Global Response

DECEMBER 21, 2022

Whether your call center is in-house or outsourced, with 4 agents or 400, a thorough and repeatable quality assurance (QA) process is essential. After all, a solid QA process helps your team improve and ensure the quality of your customer support interactions. FinTech, banking, healthcare, transportation, etc.)

Call Center 62

Call Center Outbound sales Feedback Best practices 62

Global Response

FEBRUARY 13, 2022

While some call centers may offer some multi-channel customer support, the organization of a call center usually involves individual agents, sitting in a row, taking calls. Call centers are a traditional way to fulfill customer expectations. Provides consistent customer support and branded messaging.

Call Center 62

Call Center Interactive Voice Response outsourcing Contact Center 62

Callminer

OCTOBER 22, 2019

Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. For some companies, outsourcing call center services makes sense, while others are better served by keeping call center functions in-house. This is not the case.

Best practices 203

Best practices Call Center outsourcing Contact Center 203