TechSee

JUNE 12, 2018

Brands can also incorporate entertaining activities to engage the customer. Post-Sale Support: Solidify the Customer Relationship. Self-service support. Brands are upping their post-sales service game by enabling customers to tap into powerful AR-based self-service.

Customer Experience 152

Customer Experience Technical Support Self service Entertainment 152

Callminer

AUGUST 1, 2017

Prior to co-founding C3 Metrics, Greenfield was a recognized thought leader in the area of Branded Content as publisher of Branded Entertainment Monthly, a joint effort with VNU Media, detailing industry statistics, gaps, and trends. Provide self-service options to your callers, but don’t force these options upon them.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Global Response

JANUARY 9, 2023

B2B customer service typically involves talking to representatives on behalf of a company, rather than individual purchasers themselves. To understand how to do B2B customer service well, we need to first understand the similarities and differences to B2C customer service, so we can understand the implications of each.

B2B 62

B2B B2C Customer Service Self service 62