ShepHyken
APRIL 24, 2020
Companies : Many organizations are facing the double whammy of increased customer service volumes and potentially fewer staff. Now is the time to double down on self-service. If new self-service solutions can be added and supported through existing channels, then add them.
TechSee
JUNE 12, 2018
Brands can also incorporate entertaining activities to engage the customer. Post-Sale Support: Solidify the Customer Relationship. Self-service support. Brands are upping their post-sales service game by enabling customers to tap into powerful AR-based self-service. Technical support.
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Callminer
AUGUST 1, 2017
Prior to co-founding C3 Metrics, Greenfield was a recognized thought leader in the area of Branded Content as publisher of Branded Entertainment Monthly, a joint effort with VNU Media, detailing industry statistics, gaps, and trends. Provide self-service options to your callers, but don’t force these options upon them.
Creative Virtual
APRIL 9, 2020
So far in this series we have discussed using chatbots, virtual agents and conversational AI to offer easy-to-use customer self-service (Part 1) and as an Agent Assist tool to support contact centre agents (Part 2). What is not funny for employees is when they can’t get the technical support they need to do their jobs.
Global Response
JANUARY 9, 2023
B2B customer service typically involves talking to representatives on behalf of a company, rather than individual purchasers themselves. To understand how to do B2B customer service well, we need to first understand the similarities and differences to B2C customer service, so we can understand the implications of each.
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