CSM Magazine

NOVEMBER 3, 2023

In today’s hyper-competitive and ever-evolving online sports betting industry, it has never been more important for platforms to provide the best customer support services possible.

Gamification 52

Gamification Entertainment Analytics Customer retention 52

TechSee

JUNE 25, 2019

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT.

Technology 122

Technology Customer Service Gamification Contact Center 122

Fonolo

JANUARY 29, 2019

Without further ado, here are some surprising, fundamental, and/or entertaining stats about the call center, a customer service lifesaver that is here to stay: The most frustrating aspect of the customer service experience? respondents as the most frustrating aspect of the customer service experience.

Call Center 85

Call Center Airlines Contact Center Self service 85

LiveChat

JANUARY 23, 2020

Your community can act as your customer support. Building a community of customers around the product lets you also be closer to them in real-time, to know their needs better, educate them, and through this increase their time spent in a product, improve retention, and lifetime value. Let the community shape your brand.

Gamification 69

Gamification Feedback Education Entertainment 69

LiveChat

JANUARY 23, 2020

Your community can act as your customer support. Building a community of customers around the product lets you also be closer to them in real-time, to know their needs better, educate them, and through this increase their time spent in a product, improve retention, and lifetime value. Let the community shape your brand.

Gamification 28

Gamification Feedback Education Entertainment 28

Fonolo

FEBRUARY 19, 2019

Initially, we focused on more technical aspects of the contact center, but over the years we expanded to include more of the human aspects of that industry, and the broader universe of customer service as well. Chat, Messaging, and Customer Service. Apple’s Business Chat Has a Golden Moment to Dominate Customer Service.

Call Center 62

Call Center Contact Center Agent burnout Gamification 62