Customer retention Morale Quality management Technical Support 
Playvox
MARCH 12, 2024
Motivated agents are more likely to be committed to their work, leading to improved productivity, higher quality interactions with customers, and ultimately greater satisfaction for both employees and customers. This, in turn, leads to higher customer retention and increased profitability for the business.
Netomi
JANUARY 5, 2022
Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis.
Expert insights. Personalized for you.
78 
Let's personalize your content