SmartKarrot

APRIL 24, 2020

This ‘fine line’ is created by the gap between customer acquisition and customer retention. While customer acquisition is the key driver for dynamic revenue growth, customer retention is often the critical factor. The goal of an account manager is solely to get renewals, cross-sells, and upsells.

Management 11

Management SaaS Accountability Customer retention 11

JivoChat

APRIL 13, 2021

Implementing customer service automation reduces administrative tasks for your customer service reps, allowing them to focus on relationship-building and other high-level tasks that improve customer retention and the user experience. Advantages Of Automating Customer Service. Minimizes customer friction.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

Comm100

FEBRUARY 5, 2018

When pooled together, this information makes up a database of all the transactional, navigational, and support-based contact that a customer has had with a business, effectively summarizing that customer’s relationship with the company. It also gives companies the opportunity to upsell products, and convert leads.

CRM 49

CRM Marketing Multichannel Self service 49