TeamSupport

APRIL 15, 2021

Surveys show that 86 percent of customers are willing to pay more for a better customer experience. It also stated that about 75 percent of companies believe that they are customer-centric, but only 30 percent of customers think that it’s true. Enhanced Customer Support. Here’s how: 1.

Omni-channel support 106

Omni-channel support Customer Support Technology B2B 106

CustomerSuccessBox

JUNE 20, 2022

Now that you’ve chosen to read this article, I suppose you are already aware of the weightage that the Customer Success function holds for your SaaS business. And when it comes to delivering the right customer success function to your clients you are as good as the tool you use. What is a Customer Success Software?

Upselling 52

Upselling SaaS CRM Multi-channel support 52

SmartKarrot

JANUARY 21, 2022

Great content, video presentations, or an IVR system can ensure customers help themselves in case of issues. Multi-channel customer support is the future . Not every customer likes to get on the phone for certain inquiries. Multi-channel support is thus required. Read on to know.

Customer Service 10

Customer Service Multi-channel support Interactive Voice Response SaaS 10

Kayako

DECEMBER 31, 2015

2015 saw the support community talk a lot about making things easier for the customer through both customer experience and communication. The best of customer experience. Sarah brilliantly navigates the support process of how to handle a customer query. Now onto the best of 2015!

Customer Support 35

Customer Support Self service Multi-channel support SaaS 35

JivoChat

NOVEMBER 29, 2021

Receiving feedback from your customers is one of the best ways to understand what they expect from your business, which are their demands, and to define what needs to be done to improve, focusing always on delivering an amazing customer experience. . Highlighted features: Context-driven customer service. Easy to use.

Multi-channel support 52

Multi-channel support CRM Metrics Multichannel 52