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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Can I Work a Customer Service Job from Home? Adrian Swinscoe.

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How to Structure your Support Team

aircall

For larger inquiries that require additional research, in-depth solutions, and individual attention, customer cases can be elevated to Tier-2 representatives. Product experts, technical support, and “accounts payable” fall into this category. Hierarchy is not a dirty word when structuring your support team.

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How to Structure your Support Team

aircall

For larger inquiries that require additional research, in-depth solutions, and individual attention, customer cases can be elevated to Tier-2 representatives. Product experts, technical support, and “accounts payable” fall into this category. Hierarchy is not a dirty word when structuring your support team.

article thumbnail

How to Structure your Support Team

aircall

For larger inquiries that require additional research, in-depth solutions, and individual attention, customer cases can be elevated to Tier-2 representatives. Product experts, technical support, and “accounts payable” fall into this category. Hierarchy is not a dirty word when structuring your support team.