Livepro

JULY 17, 2018

livepro’s third annual Customer Experience Knowledge Management Forums are back in 2018 bigger and better than ever before. Topic: ‘Engaging the team on the Balanced Score Card through Gamification’. Luke has over 13 years of expertise across the Superannuation retail, outsourcing and profit-to-member sectors.

Transportation 40

Transportation Government Multichannel Consulting 40

COPC

MARCH 23, 2020

Some of the businesses which have been able to successfully deploy Work-At-Home programs have been the large Business Process Outsourcing (BPO) providers, such as Teleperformance, Concentrix and Tech Mahindra (TechM). Will the internet cope with surges in traffic if more people work from home?

At home agents 52

At home agents Consulting Consulting Government 52

Vistio

APRIL 2, 2022

Today we have on the pod, Michele Rowan, who is a CX executive with 20-plus years of experience in strategy, implementation, and optimization, both of US and international support. And that was actually in my first contact center assignment, it was with an outsourcer. My career began in HR actually. ” Yeah.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

NobelBiz

MAY 22, 2022

Worked as a Director and managed outsourced BPO call center relationships before joining Parker Staffing as VP of our Onsite program. Rachel Macklin Rachel has a staffing and consulting background with over 15 years of experience. Better Overall CX: Effective workforce management will help you deliver a better customer experience.

call center workforce 52

call center workforce Call Center Management Gamification 52