CSM Magazine
DECEMBER 15, 2022
Customer loyalty is more important than ever, and prioritizing customer service — with an excellent, dynamic, and engaged contact center — can help your company stand out. After all, your customer support team is the heart and soul of the customer experience (CX). Understand customers’ emotional loyalty.
Playvox
FEBRUARY 1, 2024
The meaningful insights from consumer sentiment analysis are an essential component of a customer-centric strategy because they indicate the actions needed for improvement. What Is Customer Sentiment Analysis? Tagging helps you categorize customer feedback and communications for better analysis and more helpful insights.
Avaya
JUNE 18, 2018
Your entire organization needs to perform at the highest levels to support this end-to-end brand journey. Workforce optimization solutions play a key role in helping you transform your customer engagement initiatives, improve the productivity of customer support personnel, and comply with ever-increasing regulations.
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