Customer effort Self service Surveys Wireless 
Toister Performance Solutions
MAY 7, 2020
They did find one thing that creates more loyalty: reducing customer effort. Dixon co-authored a book called The Effortless Experience that details this research and shares practical ways companies can make it easier for customers to do business with them. Why is preventing service failures so important?
TechSee
JANUARY 7, 2020
When Verizon restructured its operation in April 2019, one of its first actions was to merge its wireless and wireline customer loyalty programs in order to expand reward possibilities for customers. Customer feedback. Instead it suggests that the best way to increase loyalty is by reducing effort.
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Pointillist
MARCH 20, 2020
The team wants to understand the effectiveness of their self-service channels when customers have a problem making a mortgage payment. customers were sent a Payment Request notice. Next, they define separate paths for customers that went on to use each of their three self-service channels: mobile, IVR and web.
Vistio
JULY 11, 2022
Again, that international theme, wireless, local loop, data access and voice for companies in places like India and Bangladesh and Ghana and Cameroon. And the data that we have seen here at Vistio on CX, indicates that even with the best AI self-service technologies, most interactions continue to be with a live agent.
Pointillist
JANUARY 19, 2022
Let’s dive into three significant reasons why traditional survey feedback and CX measurement approaches fall short. Your Customers Aren’t Responding. Survey fatigue is growing. Whether your customers are receiving too many surveys or the surveys themselves are arduous to complete, response rates are dwindling.
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