TechSee

MARCH 7, 2022

Providing customers with intelligent ways to find solutions to their problems and answers to questions through self-service platforms simplifies interactions and reduces customer effort. Automated assistance saves time with shorter customer interactions, helps to route calls to the relevant channel, and reduces hold time. .

Self service 109

Self service Virtual Agent Customer centricity Chatbots 109

DMG Consulting

AUGUST 10, 2018

Recent advancements in artificial intelligence (AI) technology coupled with consumer preference for digital channels, is driving interest in and adoption of intelligent virtual agents (IVAs) and a related technology, robotic process automation (RPA). Customer Benefit. Intelligent virtual agents (IVAs). Technology.

Interactive Voice Response 78

Interactive Voice Response Virtual Agent Self service Contact Center 78

Nicereply

JANUARY 4, 2023

If self-service isn’t part of your customer service strategy yet, it might be the right time to expand your customer support options with self-service solutions. Chatbots, AI virtual assistants, voice bots, knowledge bases or self-service community portals – all have the potential to reduce your ticket volume and ultimately costs.

Customer Service 59

Customer Service Chatbots Self service Surveys 59

aircall

MAY 16, 2017

Try to make your whole operation (processes, automation efforts, self-service ressources, feedback collection, etc.) This saves both agents and customers effort, frustration, and time. Customer support agent. A virtual agent could be tasked with customer support, tech support, even management.

Customer Support 81

Customer Support Virtual Agent Coaching Accountability 81

Taylor Reach Group

JUNE 13, 2017

Colin: AI Chat today, often called chatbots or virtual agents, are not very sophisticated and certainly they are not ready for the scalable bulk response’ world JD is speaking about. Chatbots can leverage your FAQ’s to provide responses to consumers, but a good degree of configuration is often required.

Contact Center 58

Contact Center Consulting Consulting Chatbots 58

NobelBiz

JANUARY 10, 2021

A chatbot, also known as an intelligent virtual agent, is a program that can do activities independently while communicating with humans over a communication channel. Typically, contact centers would use a chatbot to increase sales or improve customer service via messaging services or boost their communication channel presence.

Chatbots 52

Chatbots Contact Center Virtual Agent Scripts 52

Netomi

SEPTEMBER 20, 2021

Human escalation via agent desk integration ( Zendesk , Freshworks , Salesforce , Khoros , Zoho , Sprinklr, Shopify ). Knowledge-base integration. Dedicated customer success team. The AI responds to a range of employee questions by surfacing knowledge base content. Knowledge Base Management.

Chatbots 126

Chatbots APIs Surveys Analytics 126