Nicereply

JANUARY 4, 2023

If self-service isn’t part of your customer service strategy yet, it might be the right time to expand your customer support options with self-service solutions. Chatbots, AI virtual assistants, voice bots, knowledge bases or self-service community portals – all have the potential to reduce your ticket volume and ultimately costs.

Customer Service 59

Customer Service Self service Chatbots Surveys 59

DMG Consulting

AUGUST 10, 2018

Recent advancements in artificial intelligence (AI) technology coupled with consumer preference for digital channels, is driving interest in and adoption of intelligent virtual agents (IVAs) and a related technology, robotic process automation (RPA). Contact Center Application. Customer Benefit. Reduced customer effort.

Interactive Voice Response 78

Interactive Voice Response Virtual Agent Self service Contact Center 78

aircall

MAY 16, 2017

Try to make your whole operation (processes, automation efforts, self-service ressources, feedback collection, etc.) This saves both agents and customers effort, frustration, and time. Customer support agent. A virtual agent could be tasked with customer support, tech support, even management.

Customer Support 81

Customer Support Virtual Agent Coaching Accountability 81

Taylor Reach Group

JUNE 13, 2017

Recently, our expert panel of Contact Center Consultants had a discussion on the role of chat in the Call Center. This discussion examines chat in the Contact Center, highlights the many advantages of Live Chat, presents some caveats and looks to the future of this technology in the Call Center and Contact Center.

Contact Center 58

Contact Center Consulting Consulting Chatbots 58

NobelBiz

JANUARY 10, 2021

What are its advantages for contact centers? A chatbot, also known as an intelligent virtual agent, is a program that can do activities independently while communicating with humans over a communication channel. Why do call centers need a chatbot? How to Implement a Chatbot in your contact center?

Chatbots 52

Chatbots Contact Center Virtual Agent Scripts 52

Netomi

SEPTEMBER 20, 2021

Human escalation via agent desk integration ( Zendesk , Freshworks , Salesforce , Khoros , Zoho , Sprinklr, Shopify ). Knowledge-base integration. Dedicated customer success team. The AI responds to a range of employee questions by surfacing knowledge base content. Knowledge Base Management.

Chatbots 126

Chatbots APIs Surveys Analytics 126

Comm100

FEBRUARY 16, 2018

Customer advocates and thought leaders agree: providing a friction-less experience for customers is moving from novelty to mandatory. That is why reducing customer effort was voted the number one priority for contact centers in 2018. This union between agents and bots in 2018 is good news for customer service.

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40