Remove Benchmark Remove Customer effort Remove Knowledge Base Remove Virtual Agent
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The 13 Best AI Chatbots for Business in 2021 and Beyond [Review and Key Features]

Netomi

Human escalation via agent desk integration ( Zendesk , Freshworks , Salesforce , Khoros , Zoho , Sprinklr, Shopify ). Knowledge-base integration. Dedicated customer success team. The AI responds to a range of employee questions by surfacing knowledge base content. Knowledge Base Management.

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2017 Is Out, 2018 Is In – What Will Customer Service Look Like This Year?

Comm100

Customer advocates and thought leaders agree: providing a friction-less experience for customers is moving from novelty to mandatory. That is why reducing customer effort was voted the number one priority for contact centers in 2018. This union between agents and bots in 2018 is good news for customer service.