Chat in the Contact Center – an Expert Panel Weighs in – Part 2/3
Taylor Reach Group
JUNE 13, 2017
Colin: AI Chat today, often called chatbots or virtual agents, are not very sophisticated and certainly they are not ready for the scalable bulk response’ world JD is speaking about. Garry is an experienced Customer Care strategist with expertise in post-sale-support operations. Garry Schultz – Senior Consultant - Ottawa.
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