Totango

MAY 5, 2021

This industry-standard measurement centers around how likely your customers are to recommend your product to a peer. There is an index that scores customer satisfaction on a scale of zero to ten. Anticipating which customers are viable candidates for upsell/cross-sell opportunities.

Customer Experience 118

Customer Experience Education Customer centricity Metrics 118

Totango

OCTOBER 20, 2020

This industry-standard measurement centers around how likely your customers are to recommend your product to a peer. There is an index that scores customer satisfaction on a scale of zero to ten. Anticipating which customers are viable candidates for upsell/cross-sell opportunities.

Customer Experience 84

Customer Experience Education Customer centricity Metrics 84

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases, follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Education Services Group

JULY 29, 2020

Do use a mix of both brand and personal communications When I say brand communications, I mean messages that are delivered to customers on behalf of your entire company, or a department within the company (like Customer Success or Product). Examples would be monthly product updates, quarterly newsletters, or upsell campaigns.

Marketing 52

Marketing industry standards Surveys Upselling 52

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64