Hello Customer

DECEMBER 16, 2020

It's tough to manage a customer service department. Your team is always fire-fighting, it’s difficult to keep morale high and it might be easy to think that your efforts go unnoticed by management. When executives don’t see the value of great customer service you’re seen as a cost, not as an opportunity.

Customer Service 76

Customer Service Morale Feedback Metrics 76

SharpenCX

OCTOBER 8, 2019

There’s a missing piece in the years of buildup and constant chatter about the importance of data and metrics down to every last customer service KPI, though. Your work isn’t over after you carefully harvest info from your customer and agent interactions. Employee Engagement. Or, do you need to do better?

Coaching 59

Coaching Average Handle Time Customer Experience Metrics 59

SharpenCX

OCTOBER 8, 2019

There’s a missing piece in the years of buildup and constant chatter about the importance of data and metrics down to every last customer service KPI, though. Your work isn’t over after you carefully harvest info from your customer and agent interactions. Employee Engagement. Or, do you need to do better?

Coaching 52

Coaching Average Handle Time Customer Experience Metrics 52

ProProfs Blog

JUNE 26, 2019

Customer Feedback Survey Question Examples. Customer feedback surveys are targeted towards the most recent transaction a customer has with the brand. Take a look at how your customer service survey questions should ideally be framed. How would you rate your interaction with our employees? Net Promoter Score.

Surveys 112

Surveys Feedback Education Employee engagement 112

delighted

APRIL 26, 2019

For instance, you might learn that customers are generally satisfied with their experiences with you, but aren’t excited enough that they promote you to their friends. CSAT, or customer satisfaction, is a metric that measures how satisfied customers are with your products and services. Customer Effort Score (CES).

Metrics 66

Metrics Customer Experience Surveys Employee engagement 66

delighted

APRIL 26, 2019

For instance, you might learn that customers are generally satisfied with their experiences with you, but aren’t excited enough that they promote you to their friends. CSAT, or customer satisfaction, is a metric that measures how satisfied customers are with your products and services. Customer Effort Score (CES).

Metrics 47

Metrics Customer Experience Surveys Employee engagement 47