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Contact Center vs. Call Center: What Is the Difference?

aircall

The two are similar, but the main difference of contact center vs. call center is that the former provides additional services such as : VoIP Telephone Services. A contact center caters to the growing importance of providing omnichannel customer support. Fax services. Direct Website Interface.

article thumbnail

Contact Center vs. Call Center: What Is the Difference?

aircall

The two are similar, but the main difference of contact center vs. call center is that the former provides additional services such as : VoIP Telephone Services. A contact center caters to the growing importance of providing omnichannel customer support. Fax services. Direct Website Interface.

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Improving Your B2B Sales Cycle with Technology

aircall

A customer-centric approach works best. Skilled B2B sellers know how to capture customer insights to shape their message to buyers and help them filter out irrelevant data, so that the buying process all makes sense. There’s no worry over losing important data about your customers that you’ve stored. Call whispering.

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