Hodusoft

NOVEMBER 10, 2021

However, today’s customer-centric focus has seen it shift from a nice-to-have list to a must-have for FMCG, e-commerce, and other industries shy of employing customer service for outbound calls. . Mostly only a handful of potential outbound contacts on the contact list actioned by companies.

Call Center 52

Call Center call center software Interactive Voice Response Banking 52

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. By delivering value to customers, generating business outcomes, and creating loyalty , companies are driving growth through customer retention and expansion, despite the pandemic. .

Technology 100

Technology Customer centricity Enterprise Surveys 100

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. By delivering value to customers, generating business outcomes, and creating loyalty , companies are driving growth through customer retention and expansion, despite the pandemic. .

Technology 86

Technology Customer centricity Enterprise Surveys 86

JivoChat

APRIL 13, 2021

Customers who email service inquiries wait hours or days for a resolution, if they even receive a reply. One study found that 62% of businesses don’t respond to customer service emails. Even for highly responsive, customer-centric businesses, relying on live agents all the time is expensive and unsustainable.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40