Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. By delivering value to customers, generating business outcomes, and creating loyalty , companies are driving growth through customer retention and expansion, despite the pandemic. .

Technology 101

Technology Customer centricity Enterprise Surveys 101

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. By delivering value to customers, generating business outcomes, and creating loyalty , companies are driving growth through customer retention and expansion, despite the pandemic. .

Technology 86

Technology Customer centricity Enterprise Surveys 86

JivoChat

APRIL 13, 2021

Customers who email service inquiries wait hours or days for a resolution, if they even receive a reply. One study found that 62% of businesses don’t respond to customer service emails. Even for highly responsive, customer-centric businesses, relying on live agents all the time is expensive and unsustainable.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40