7 Ways to Automate Customer Service (Without Sacrificing Quality)
JivoChat
APRIL 13, 2021
Customers who email service inquiries wait hours or days for a resolution, if they even receive a reply. One study found that 62% of businesses don’t respond to customer service emails. Even for highly responsive, customer-centric businesses, relying on live agents all the time is expensive and unsustainable.
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