Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

SmartKarrot

FEBRUARY 15, 2022

Adrian Swinscoe is a globally recognized customer experience consultant specializing in customer service tactics to help businesses succeed. Through his blog, workshops, and keynote presentations, Swinscoe emphasizes the importance of customer-centricity in bridging the gap between help and experience. Annette Franz.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10

SmartKarrot

DECEMBER 16, 2021

To achieve success in your customer experience programs, you need to have a strong executive commitment. And looking at the industry standards, business leaders indeed do value CX. A CX leader must hire people who comprehend the customers. appeared first on SmartKarrot l Comprehensive Customer Success.

Metrics 10

Metrics industry standards Healthcare Contact Center 10

SmartKarrot

NOVEMBER 4, 2020

People have started valuing effortlessness and time in any technology they use – be it for work or personal tasks. It would also reduce the waiting time for the customers which is an integral part of an efficient process. Customer Effort Score becomes most prominent when you are committed to fine-tuning your business.

Customer effort 10

Customer effort Surveys Metrics industry standards 10

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64