CSM Magazine

AUGUST 22, 2019

In an era of rapid automation and technological advances it can be easy to lose track of what customer service really means. As brands we need to ensure we are customer-centric, always putting their needs first and delivering a level of care that is personal and helpful regardless of scale.

Multi-channel support 40

Multi-channel support Customer Service Multichannel Customer centricity 40

Global Response

MARCH 27, 2023

Customer service matters—a lot. How can you convince your organization to invest further in customer service, and what can you do to improve it effectively? How can you convince your organization to invest further in customer service, and what can you do to improve it effectively?

Customer Service 62

Customer Service outsourcing Self service Multi-channel support 62

TeamSupport

APRIL 15, 2021

Surveys show that 86 percent of customers are willing to pay more for a better customer experience. It also stated that about 75 percent of companies believe that they are customer-centric, but only 30 percent of customers think that it’s true. Omnichannel Approach.

Omni-channel support 106

Omni-channel support Customer Support Technology B2B 106

Nicereply

OCTOBER 3, 2023

Key features to look for in customer satisfaction survey tools 13 Top Customer Satisfaction Survey Tools Nicereply Google Forms Usabilla SurveyMonkey Qualaroo Typeform GetFeedback SurveySparrow Medallia Qualtrics Feedbackify Satmetrix Jotform Implementing Feedback into Action Why it is crucial to measure customer satisfaction?

Surveys 52

Surveys Customer centricity Analytics Feedback 52

Vcaretec

JUNE 10, 2022

Businesses usually outsource their customer support services to offer their customers the best quality customer service that fulfills their needs. What is Customer Support Outsourcing? When it came to outsourcing customer service for small businesses , customers were increasingly picky.

outsourcing 52

outsourcing Customer Support Multi-channel support Call Center 52

Wowdesk Blog

MARCH 13, 2020

Maintaining the bottom line seems to be a daunting task for organizations, especially when it relates to customer experience. Ever since businesses have begun to understand the significance of customer experience and how it can make or break a company’s reputation, they are promoting a customer-centric culture.

Multi-channel support 52

Multi-channel support Customer centricity Metrics Feedback 52

Brad Cleveland Blog

JANUARY 8, 2020

GM, America’s largest automobile manufacturer, has more than 17 million social brand mentions and engages in more than 400,000 customer care conversations each year. GM set (and met) two aggressive goals to support their customer-centric vision. Goal 1: Deliver on today’s customer expectations.

Customer Care 26

Customer Care Customer centricity Multi-channel support Customer Service 26