Beyond Philosophy
FEBRUARY 3, 2022
On a recent podcast, Anna called into the I’m In a Pickle feature to use their journey mapping exercise findings effectively. She also wants to know how to set up their Customer Experience improvement for success to be more customer-centric. Have you ever tried to change a habit, maybe about diet and exercise?
Beyond Philosophy
JULY 29, 2021
Often, the best leader is the person with the ability to get on with people and understand how emotions play into the team. Also, the ability to read people allows them to understand customer emotions. Some artistic talents and emotional intelligence can get overlooked or underappreciated.
SmartKarrot
APRIL 19, 2021
Helps keep the emotional hooks alive Helps organise customer insights Aligns goals around specific framework Keeps the logic at the center Ensures teams prioritise customer needs always Creates more customer-centric products. To get the best results in your empathy mapping exercise, you need to actively listen.
Expert insights. Personalized for you.
195 
Let's personalize your content