HGS

MAY 27, 2015

I believe this will be a valuable differentiator for customer experience management specialists in the future. Simple and routine transactions will be automated as more and more customers move to digital and self-service routes.

Contact Center 100

Contact Center Multi-channel support Complaint resolution outsourcing 100

Kayako

DECEMBER 31, 2015

2015 saw the support community talk a lot about making things easier for the customer through both customer experience and communication. A lot of posts have centered around studying the very metrics that you should consider in building your self-service tools, and studying the metrics of how you use your helpdesk.

Customer Support 35

Customer Support Self service Multi-channel support SaaS 35

ProProfs Blog

JULY 29, 2020

Remember when you tried dialing a customer care number only to experience a painful never-ending hold time and a disinterested agent who would read his script in an almost robotic tone? The crux of the matter is that although phone support has evolved over the years, it still is light years away from meeting customer expectations.

Call Center 128

Call Center Interactive Voice Response Customer Experience Call flow 128

Select VoiceCom Blog

MARCH 16, 2023

What is E-Commerce Customer Service? E-commerce customer service is when businesses provide customer service to consumers purchasing from online stores. In today’s fast-paced world, the best e-commerce customer care interactions are quick, positive, and successful.

Customer Service 52

Customer Service Multi-channel support Chatbots Customer retention 52