HGS

MAY 27, 2015

Simple and routine transactions will be automated as more and more customers move to digital and self-service routes. At the same time, complex services requiring that “all-important human touch” will be delivered via voice by specially trained customer service advisors. Widening Service Delivery Scope.

Contact Center 100

Contact Center Multi-channel support Complaint resolution outsourcing 100

Kayako

DECEMBER 31, 2015

A lot of posts have centered around studying the very metrics that you should consider in building your self-service tools, and studying the metrics of how you use your helpdesk. The rise in support communities this year is reflective of the fact that the support industry itself has been developing in its own right.

Customer Support 35

Customer Support Self service Multi-channel support SaaS 35

Select VoiceCom Blog

MARCH 16, 2023

What is E-Commerce Customer Service? E-commerce customer service is when businesses provide customer service to consumers purchasing from online stores. In today’s fast-paced world, the best e-commerce customer care interactions are quick, positive, and successful.

Customer Service 52

Customer Service Multi-channel support Chatbots Customer retention 52