Customer Care Journey mapping Multichannel Technical Support 
OctopusTech
SEPTEMBER 9, 2023
Customers will get a consistent and seamless experience as in this setup their history and data will be shared across multiple channels by which they can easily switch between other channels without having to repeat their information.
RichCall
SEPTEMBER 13, 2017
ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. The contact centre will support this by providing hints, tips, education and technical support. This is the future of customer service. Contact Center and CX Research and Reports. Blake Morgan. Colin Taylor.
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