Customer Care Gamification Interactive Voice Response Self service 
CCNG
SEPTEMBER 27, 2023
Customers are less patient, and robust technology that meets both employee and customer needs isn’t being implemented fast enough and efficiently enough to reduce the anxiety. The drive toward self-service is a reality and with good reason, as customers want self-service. All this costs more money.
NobelBiz
APRIL 18, 2023
It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals. Where possible, adopting a “digital-first” approach can enhance the customer experience and increase efficiency by reducing call volumes. Everything you need to know.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Babelforce
MAY 19, 2022
Automated calling services can improve the way you handle your inbound calls too by routing calls more efficiently and providing IVR services to help your customers help themselves. It’s hard to imagine a modern outbound call center without an automated calling service. RingCentral.
Fonolo
NOVEMBER 17, 2020
Voice is still the dominant channel in the contact center and will remain so for many years. “Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff.
DMG Consulting
AUGUST 9, 2018
State of the art self-service and compelling benefits that transcend verticals. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. DMG Consulting Releases 2018 Intelligent Virtual Agent Product and Market Report.
DMG Consulting
NOVEMBER 14, 2020
An essential element in achieving this goal is to make it easy for customers to conduct business by allowing them to interact in their preferred channels, which are increasingly digital. A unique feature of conversations in the new digital era is that they can start, stop, start and continue when the customer chooses.
DMG Consulting
AUGUST 3, 2020
IA solutions provide insights into customers’ needs and wants, as well as their emotions and sentiment. During the coronavirus crisis, IA was often the only means for companies to know what was happening in their business, how well they were performing, and how customers perceived their brand,” said Donna Fluss President of DMG Consulting.
Expert insights. Personalized for you.
195 
Let's personalize your content