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Remove Customer Care Remove Exercises Remove Schedule adherence Related Topics
Calibration Service level Time management Average Handle Time Journey mapping Metrics Employee engagement Accountability Customer retention Contact Center More Related Topics >
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Building Your Best Culture in 2019

CX Accelerator

DECEMBER 31, 2018

Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email. Mary generally has good schedule adherence, time management, and can be trusted to stay on task and get stuff done. She even includes several exercises in the book.

Calibration 244
Calibration Schedule adherence Coaching Employee engagement 244
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How One Person Can Dramatically Impact Your Workforce Management Plan

Playvox

AUGUST 25, 2022

A few seconds can feel like an eternity – particularly when no one contacts a customer care center because they want to do it; they have to reach out to your company as avenues such as self-service have likely failed. In order to demonstrate the impact, I’ve pulled in a few “Power of One” exercises from this article.

Personalization 85
Personalization Management Schedule adherence Average Handle Time 85
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