Customer Care Definition Journey mapping Virtual Agent 
Interactions
JUNE 25, 2020
Bringing employees back to work while keeping them and customers safe has definitely been the top priority for most companies. However brands need to retrospect if this new focus around business continuity is making them put customer experience on the back burner? Virtual Agents can help. Bridging the gap.
RichCall
SEPTEMBER 13, 2017
This is the future of customer service. But it is the harnessing of social platform messaging apps that will turn social customer care on its head in 2017. These tools will take time before they can provide real value and earn the trust of customers, so companies that adopt them do have to consider the risk factor.
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