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Making Optimal Customer Experience A Focus of Your Company’s (And Your) Thinking and Doing: The Case for Foundation and Advanced CEM Training

Beyond Philosophy

Some, through culture, discipline, and purpose have succeeded in creating consistent, positive experiences which are appealing to customers and which customers consider worthy of passing along through informal conversation and recommendation. Most brands and corporations get by on transactional approaches to customer relationships.

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6 Key Factors to Improve Customer Retention

aircall

All this means that the customer retention rate in the industry is very high. IT Services: 81%. Companies in the IT industry often tailor their services to fit the client’s needs, providing them with stellar customer service and thus, increasing their loyalty. Track Customer Support Performance .