Remove CRM Remove Sales Remove Strategic Value Remove Upselling
article thumbnail

What skills do customer success professionals need in 2024?

ChurnZero

Skillset 1: Sales acumen In 2024, driving revenue is a primary responsibility of CS. CS teams are increasingly involved in the entire customer journey, not only shaping the customer experience but directly influencing revenue outcomes through renewals, upsells, and cross-selling.

article thumbnail

Nov 08 – Customer Success Jobs 

SmartKarrot

Leverage data, metrics and insights to build and strengthen the overall CS strategy, specifically working on delivering new CRM Analytics and Service Cloud platforms – ultimately working on customer health benchmarks and driving improvements. Apply here: [link]. Preparation and presentation of business proposals.