DMG Consulting

NOVEMBER 8, 2023

What goals can AI help them achieve: Enhancing self-service? Boosting agent engagement? Increasing agent productivity? Typically, the summary is shared with the agent for review and corrections prior to posting to the system of record or customer relationship management (CRM) application.

Contact Center 48

Contact Center Virtual Agent Self service Analytics 48

DMG Consulting

OCTOBER 6, 2023

Applications for Contact Centers/Customer Service Generative AI has caught the attention and imaginations of vendors and enterprises, driving investments in a large and growing variety of applications for contact centers (sales, marketing, service, collections, technical support, etc.) and customer service organizations.

Contact Center 59

Contact Center Call flow Enterprise Virtual Agent 59

DMG Consulting

MARCH 10, 2023

Analytics-enabled quality management (AQM) (a.k.a. automated quality management). This application can fully or partially automate the quality management process and allow companies to evaluate up to 100 percent of interactions cost-effectively. Intelligent virtual assistants.

Contact Center 48

Contact Center Interactive Voice Response Gamification Quality management 48

JustCall

MARCH 9, 2023

Some of its key features are: AI-based self-service Omnichannel and workforce engagement Collaboration tools Customer experience analytics Pros: The power of AI can be utilized to enhance service levels of various aspects of call centers, including training, analytics, fraud detection, agent assistance, etc.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Playvox

JANUARY 13, 2022

Cloud workforce management systems that provide real-time visibility to key metrics enable supervisors to see what agents are doing and if they’re adhering to schedules. AI has already taken root in foundational contact center systems, from workforce management software, to smart routing, to conversional IVRs.

Contact Center 79

Contact Center CRM Entertainment Virtual Agent 79

JustCall

APRIL 5, 2023

Post numbers – Keep existing numbers when changing services to help customers reach you easily. are automatically stored on the connected CRM, without the need for any manual intervention. Virtual Numbers: You can leverage local and toll-free virtual numbers with no provisioning required. 5 stars.

voip 52

voip Interactive Voice Response APIs Contact Center 52