Remove CRM Remove Omni-channel support Remove Self service Remove Surveys
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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

Outbound Communication Some also make outbound communication such as: Making sales calls Following up on customer inquiries Conducting surveys Providing proactive support 3. The channels typically comprise: Phone calls Emails Live chat Social media platforms SMS/text messaging Video calls 4.

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Customer Service Trends 2017: An Effortless Customer Experience is Vital for Loyalty

Kayako

According to Forrester Research , “only 36% of contact centers have implemented multichannel integration to provide consistent experiences; 70% do not train agents to support multiple channels, and 56% do not offer an agent-facing knowledge management solution”. What goes into good self-service?