CRM Inbound sales Industry Multi-channel support 
ProProfs Blog
JULY 29, 2020
A centralized CRM can arm your reps to trace every iota of customer details from their number effortlessly. Well-trained agents are up-to-date on industry changes, have expanded skills-sets, and treat customers with utmost empathy. The Journey From Single Channel to Multi-Channel Support .
Global Response
FEBRUARY 13, 2022
May be either inbound or outbound , or both. Some call centers may also provide some multi-channel support, such as email, social media, web chat or other capabilities. However, a call center’s primary goal is to provide exceptional telephone support. Frees up internal teams to focus on other tasks.
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