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Contact Center Technologies 2017: find out what 23 experts say

RichCall

With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. Contact Center and CX Research and Reports. of companies. omnichannel. personalization.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Samsung Card, LG Capital, and many more. Our favorite content from Ian : Customer Journey Mapping – are ‘static’ maps a waste of time and money? Jake Perez. Jake Perez is a Peabody & Edward R.