DMG Consulting
FEBRUARY 5, 2020
2020 Contact Center Investment Priorities. DMG’s annual survey of contact center investment priorities for the year has confirmed the anecdotal data we’ve been hearing from companies. 2020 is looking to be an outstanding year for contact center investments. Cloud-Based Contact Center Solutions.
DMG Consulting
NOVEMBER 6, 2019
(Many companies purchased a different servicing solution for each of their channels, as they became available.). Providing omni-channel support is not an option, as it is what customers (and consumers in general) want and expect. The “saving grace” for this major enterprise challenge is the cloud.
DMG Consulting
MAY 3, 2019
No contact center technology has undergone as significant a paradigm shift as the WFM sector. But contact centers are also realizing many benefits, including reduced operating costs, optimized scheduling, improved performance, decreased staff attrition and an engaged and committed workforce. Final Thoughts.
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