Contact Center Customer Service Enterprise Omni-channel support 
DMG Consulting
FEBRUARY 5, 2020
2020 Contact Center Investment Priorities. DMG’s annual survey of contact center investment priorities for the year has confirmed the anecdotal data we’ve been hearing from companies. 2020 is looking to be an outstanding year for contact center investments. IVA, bots, RPA, AQM, self-service, WFM, etc.)
DMG Consulting
NOVEMBER 6, 2019
(Many companies purchased a different servicing solution for each of their channels, as they became available.). Simplifying Servicing Environments. Providing omni-channel support is not an option, as it is what customers (and consumers in general) want and expect. Justifying Investments.
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