[Slideshare] Messaging vs Chat vs Texting: Battle for the Future of Customer Service


Consumers love to communicate with each other over text channels and, according to recent studies , they are eager to use this mode of communication to interact with businesses. No one channel is dominant enough to make the other channels irrelevant.

Instant Satisfaction: How to Meet Rising Customer Expectations

Return Customer

The majority of customers now expect local businesses to have mobile-friendly websites, and they are more likely to contact a business if it has one. Omni-Channel Support Options. Using a cloud-based customer contact center can also help you deliver omni-channel support.

WFM Solutions Adapt to Changing Needs


No contact center technology has undergone as significant a paradigm shift as the WFM sector. But contact centers are also realizing many benefits, including reduced operating costs, optimized scheduling, improved performance, decreased staff attrition and an engaged and committed workforce. Contact centers need to be optimally staffed on a 24x7x365 basis, including weekends and holidays. Customers require omni-channel support and personalized service.

Vom Anwender her denken: Rollenbasierte Benutzeroberflächen


Im Contact Center Umfeld ist dies eine besonders wichtige Größe, denn durch ihren direkten Kundenkontakt tragen zufriedene Mitarbeiter entscheidend zur Kundenzufriedenheit bei. kompletter Omni-Channel Support – alle Kanäle.

Customer Service Trends 2017: An Effortless Customer Experience is Vital for Loyalty


In the customer service trends handbook published by Microsoft , “90% of consumers say they expect consistency and continuity from a brand across channels.”. Yet, relatively few contact centers have focused on providing a consistent customer experience.