Playvox

APRIL 19, 2023

Excellent time management is crucial in a contact center. Being able to strategically plan and prioritize tasks not only ensures your customers get the service and support they need in a timely manner, but it also increases agent productivity, decreases overall stress, and improves job satisfaction.

Time management 56

Time management Contact Center Management Schedule adherence 56

Noble Systems

OCTOBER 7, 2020

WFM is a powerful driver of extraordinary customer experience and service level attainment. But mismanagement can lead to contact center inefficiency, customer and agent dissatisfaction and loss of revenue. Shoot for 80% in planning and 20% in real-time management. Not planning for the “what ifs. ”

Service level 98

Service level Contact Center Accountability Time management 98

Playvox

JANUARY 25, 2024

Does your contact center “talk the customer talk” but sometimes gets stuck when it comes to matching up customer expectations with service and support delivery by your agents? Are you taking the right steps to evolve toward workforce engagement management? If you think about that, you’ll do things differently.”

Coaching 77

Coaching Contact Center Quality management Schedule adherence 77

Noble Systems

MARCH 19, 2021

While many large enterprises still use these on-premise systems, SMB call centers can now take advantage of today’s cloud call center software for small businesses. Cloud Contact Center for SMBs. They need a 360-view of what’s going on at any time. Workforce Management (WFM) is also a key component.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

Playvox

JUNE 22, 2023

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. In uncertain economic times, they become even more critical to help navigate business health and growth. What Are Call Center Efficiency Metrics?

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

Noble Systems

JULY 24, 2020

Workforce Management (WFM) is the art of having the right number of skilled people, and supporting resources, in the right place at the right time to meet the desired service levels for an accurately forecasted workload. Motivation impacts everything in a contact center.

Call Center 87

Call Center Technology Gamification Analytics 87

SharpenCX

MARCH 10, 2020

Fight stress in your call center with Mindfulness coaching in your office. Time Management and Efficiency. Time is money in a call center. Today, 66% of millennial consumers expect real-time responses and interactions, versus just 62% of baby boomers. Because consumers today expect speed and efficiency.

Call Center 67

Call Center Management Coaching Metrics 67