Contact Center Customer Service Service level Workload forecasts 
Babelforce
MAY 18, 2022
Accurate forecasting optimizes productivity and ensures contact centers have the right number of agents to deal with contact volume. This article will explain call center forecasting fundamentals and how you can increase forecasting accuracy. Service level goal.
Playvox
JANUARY 11, 2024
Call center workforce management is the art and science of having the right number of agents available at the right times to answer an accurately forecasted volume of incoming customer contacts at the service level standard set by a contact center while minimizing cost. WFM to the rescue.
Playvox
MAY 25, 2023
Contact centers have changed drastically in recent years. The once “in-person” centers dealing with inbound calls have been replaced by global, distributed customer experience teams. In addition, new online channels have emerged to help companies serve customers in an increasingly digital landscape.
Expert insights. Personalized for you.
52 
Let's personalize your content